All returns must be in their original package. Nothing can be returned after 30 days from the shipping date.

All returns must be pre-authorized by a zazastores.com representative.

Please call customer service at: 267-362-5666 and/or email sales@zazastores.com with a brief message explaining the issue.

Please include your Order Number, Item Number, Your Name, and Contact Info.

If damages are present, a customer service rep will likely request a photo be sent clearly displaying the damages.

If damages are thought to be caused by shipping, a claim will be submitted with the freight carrier.

If upon delivery, your packages appear to be damaged you suggest you refuse delivery – make sure the delivery driver documents all damages and reason for refusal – this will ensure we are compensated for the damages resulted from shipping.

A 20% restocking charge plus shipping fee will be added for returns without manufacturer defects, returns without an authorization number, or returns not in their original packaging.

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Frequently Asked Questions

Do we accept returns from the United States?
Answer: Yes, we accept returns from United States

How can customers return our products?
Answer: By mail

How will customers get the return label?
For defective products
This happens when the product is incorrect, damaged by the carrier, or defective in another way
Answer: Download/print

For customer remorse
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
Answer: Download/print

How many days do customers have to return a product?
Answer: 30 days

What product conditions that are allowed for returns?
Answer: New
This can include unopened products in original packaging, and products that have never been used

What is the restocking fee?
Answer: 20%

How much will customers pay for return shipping?
For defective products
This happens when the product is incorrect, damaged by the carrier, or defective in another way
Answer: No cost

For customer remorse
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
Answer: Actual cost of return shipping