Terms & Conditions
ZazaStores items are to be paid for at the time of purchase. We accept all major credit cards (American Express, Discover, Mastercard, Visa) as well as debit cards. Orders can also be purchased via PayPal.
FREE SHIPPING for all continental U.S. orders over $100, for orders under $100, the shipping fee is $20.
All orders will ship from our Lansdale Warehouse:
707 North Valley Forge Road, Lansdale, PA 19446, U.S.A.
Orders that are over $100 will receive free shipping within the continental U.S.. This means the following states/territories are excluded from free shipping:
Alaska, American Samoa, Baker Island, Guam, Hawaii, Midway Atoll, Northern Mariana Islands, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands
While we can and will ship to areas outside the continental U.S., we cannot offer free shipping on these orders. If an order is placed to be shipped outside the continental U.S., there will be an additional shipping charge for the order. We will run quotes through multiple carriers and select the most cost-effective option. You will be charged exactly what we are quoted/charged for shipping. We do not profit on shipping. If the freight quote is outstanding (i.e. greater than 50% of the cost of the product) we will contact the buyer before finalizing the order and allow the buyer to decide how they would like to proceed and we will the follow accordingly.
Ground orders are often shipped using UPS or FedEx. We do our very best to get ground orders out within 48 hours or less. Typically, orders placed before 12:00PM EST will ship the same day. Standard Ground Orders will arrive within 3-9 business days, depending on the shipping address and season.
For LTL (pallet) Shipments, we will ship with a freight carrier of our choice that offers the best value. We have various accounts with several freight companies in order to best serve the needs and budgets of you, our customer. Typically, LTL orders will be processed and shipped within 3-4 days of the order being placed. During peak seasons, such as Christmas and Spring, these times may be longer. Standard LTL Order will arrive within 3-5 business days for locations on the East Coast and 6-18 business days for locations on the West Coast. These times may be affected during peak seasons.
INTERNATIONAL SHIPPING: While we DO ship internationally, we are NOT responsible for duties and taxes. We request that with every international order, you include a freight forwarder and all associated information. This will ensure that your merchandise arrives to you with little to no issues.
If an item is order that ends up being out-of-stock, you will be reimbursed in full for the unavailable item and the order will be cancelled. We will not ship backorders unless it is specifically requested by the customer.
Most ZazaStores products come with a 30-Day Warranty that begins once the item has been delivered. If an issue occurs within that 30-day period, the consumer must contact Zaer Ltd. Customer Service – either by email at sales@ZazaStores.com or by phone at 267.362.5666 – in order to address the issue. Most likely a photograph will be requested in order to view and document damages. Then a ZazaStores representative will decide on an adequate reimbursement for the applicable item(s), whether that be via replacement, refund, credit, or discount.
No items can be returned after 30 days from the shipping date. A 20% restocking charge plus shipping fee will be added for returns without manufacturer defects or returns not in their original packaging.
*Certain products that have been discontinued, are considered overstock, and/or arrived at the warehouse with manufacturing defects do NOT come with the standard 30-Day Warranty. These products will be clearly marked as not qualifying for returns, refunds, credits, and exchanges.
All claims for shortage or manufacturer defects must be filed within 7 days upon receipt of shipment. It is the customer’s responsibility to confirm their order is correct. For LTL Shipments, do not allow the delivery driver to leave before verifying the number of cartons delivered against number of cartons on the bill of lading. Please, check your shipment right away. If you notice a discrepancy (ex. A box missing), please contact a ZazaStores rep (sales@ZazaStores.com or 267.362.5666) immediately. Do NOT contact the freight carrier. The account holder must contact the carrier and it could possibly cause more confusion and make getting the issue resolved more difficult. We have a very short period where we are able to file claims with the carrier, so time is of the essence.
We will most likely request that a photograph(s) illustrating any and all damages accrued by either shipping or other means be emailed to sales@ZazaStores.com. Please, retain all original shipping carton(s) for inspection and allow two weeks for processing.
All returns must be pre-authorized by a ZazaStores rep. Please call customer service at: 267-362-5666 and/or email sales@ZazaStores.com with a brief message explaining the issue. Please include your Order Number, Item Number, Your Name, and Contact Info. If damages are present, a customer service rep will likely request a photo be sent clearly displaying the damages. If damages are thought to be caused by shipping, a claim will be submitted with the freight carrier. If upon delivery, your packages appear to be damaged you suggest you refuse delivery – make sure the delivery driver documents all damages and reason for refusal – this will ensure we are compensated for the damages resulted from shipping. All returns must be in their original package. Nothing can be returned after 30 days from the shipping date. A 20% restocking charge plus shipping fee will be added for returns without manufacturer defects, returns without an authorization number, or returns not in their original packaging.
Unless otherwise stated, ZazaStores and/or its licensors own the intellectual property rights for all material on ZazaStores. All intellectual property rights are reserved. You may view and/or print pages from www.ZazaStores.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
* Republish material from www.ZazaStores.com.
* Sell, rent, or sub-license material from www.ZazaStores.com.
* Reproduce, duplicate, or copy material from www.ZazaStores.com.
* Redistribute content from ZazaStores (unless content is specifically made for redistribution).
We take pride in our designs. A lot of time, energy, and money goes into the creation of each design – so when we see our designs being manufactured/sold by another company, we are understandably upset. Any entity suspected of this infraction will have their account banned and be unable to purchase merchandise while an investigation takes place. If we deem that there is sufficient evidence that intellectual property theft has occurred, legal action will be taken
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in this disclaimer will:
* Limit or exclude our or your liability for death or personal injury resulting from negligence.
* Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
* Limit any of our or your liabilities in any way that is not permitted under applicable law.
* Or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:
1. are subject to the preceding paragraph; and
2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in contract, tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.